Refund policy

Last updated: October 9, 2026

WRYKIND is your point of contact for every order, including products printed and shipped by our fulfillment partner.

Damaged, defective, incorrect or missing items

Contact us through our Contact page as soon as possible, preferably within 30 days of delivery, with your order number and a description. Photos of the product, print and packaging help us resolve the issue. This reporting request does not shorten any statutory rights or guarantee period.

We will investigate and provide an appropriate replacement, refund or other remedy required by law. We cover return shipping we require for confirmed damage, a defect, a wrong item or a material mismatch with the description. Do not send products to our fulfillment partners or a production facility: contact WRYKIND for instructions first. A physical return may not be needed for a verified defect.

Fit and change of mind

Please use the garment-specific size guide before ordering. Outside any legally required cancellation or return right, we do not offer discretionary returns or exchanges solely for a change of mind or an incorrectly selected size. We still resolve an incorrect size supplied by us or a product that materially differs from its description.

EU, EEA and United Kingdom customers

Where applicable consumer law gives you a cooling-off right, you may notify us within 14 days of receiving your order that you wish to cancel, without giving a reason, and return the goods within 14 days after that notice. Selecting a standard design, colour or size does not make the product individually personalised for the purpose of this policy. Any exception for genuine customer-specific personalisation will be identified before purchase and applied only where legally permitted.

Contact us through our Contact page to give notice and obtain return instructions. For a valid change-of-mind cancellation, you pay the direct cost of return shipping unless we agree otherwise or the law requires us to pay. You may inspect an item as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

We refund the item price and the cost of the least expensive standard outbound delivery we offered, where required by law. Additional express-delivery charges need not be refunded. For a full-order withdrawal, we issue the refund within 14 days of cancellation notice, but may withhold it until we receive the goods or evidence that you sent them back, whichever occurs first, where legally permitted. Use our Contact page to request the model withdrawal form or simply send a clear statement identifying the order you wish to cancel.

Cancellations and address changes

Production begins automatically after order acceptance. Contact us immediately for a change or cancellation request; discretionary changes cannot be guaranteed once production begins. This does not restrict statutory cancellation rights.

Delivery problems

For an overdue order, contact us promptly, preferably within 30 days of the estimated delivery date, so we can investigate with the carrier and our fulfillment partner. Check your address, tracking and any delivery notice. If tracking says delivered but you cannot locate the parcel, contact us so we can investigate. We assess the evidence and applicable law; a carrier scan does not by itself remove your statutory rights.

Refunds and consumer rights

Approved refunds go to the original payment method where possible; we do not replace a legally required cash refund with store credit without your agreement. Your payment provider may take additional time to display a refund.

Nothing in this policy limits mandatory consumer rights, including rights concerning defective or nonconforming goods, delivery failures, cancellation or refunds in your country. Those rights prevail over this policy.